What do the watch straps come with?
All the tools needed for its quick and easy change :) See the videos in the description below the chosen watch strap.
Do you ship anywhere in the world?
Yes, absolutely. We ship worldwide.
What do we do if the package is lost?
We assure you the reshipment or full refund of the order.
Do you provide tracking information?
Yes, as soon as your order is shipped, you will receive an email with the tracking number.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item to the email address: hello@swatchcollabs.com, and we will send you a similar replacement item as quickly as possible.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need assistance in tracking your package or would like to inquire about it, please contact us by email at hello@swatchcollabs.com.
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided the request is made within 14 days following the date of the order and the product(s) concerned are not on sale. For more information, please read more about our returns policy.
