Buy 2 straps get free shipping 🇬🇧| Buy 3 straps and get the 4th free 🎁

Frequently Asked Questions

What are the delivery times ?

We prepare your order within 24 hours.

European Union 2 to 3 days €3.99
European Union Express 24h-48h €4.99
Europe 2 to 3 days €4.99
International 3 to 5 days €4.99

What does the bracelet come with?

All the tools needed for its quick and easy change :)

See the videos in the description below the chosen bracelet

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

What do we do if the package is lost?

We assure you the reshipment or full refund of the order

Do you provide tracking information?

Yes, as soon as your order is shipped, you will receive an email with the tracking number.

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: hello@swatchcollabs.com and we will send you a similar replacement item as quickly as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: hello@swatchcollabs.com

 

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link.
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